Returns & refunds

Pharmacy Mart

Because medicines can't be safely resold once they have left the pharmacy, our returns policy is designed to protect every customer.

When you can return an item

• The item arrived damaged, leaking or with a broken seal.
• You received the wrong product, strength or quantity.
• The product was expired or too close to expiry on delivery.
• Non-medicine items (for example personal care or devices) that are unopened and unused, within 7 days of delivery.

Items we can't take back

• Medicines that have been opened or whose seal is broken, unless faulty on arrival.
• Refrigerated items, injections and vaccines, unless faulty on arrival.
• Items that have been used, or returned without their original packaging.

How to request a return

Contact us within 7 days of delivery with your order number and a photo of the item — WhatsApp ++923391234556. Approved refunds are made to your original payment method, or by bank transfer for cash-on-delivery orders.